Notice of Privacy Practices

We may use and disclose PHI — but not your “Highly Confidential Information” described in Section IV.B — in order to treat you, obtain payment for services provided to you, and conduct our health care operations.

• Treatment. We may use and disclose your PHI to provide treatment, for example to evaluate and treat your condition, and we may disclose PHI to other health care providers and pharmacies involved in your treatment.
• Payment. In most cases, we may use and disclose your PHI to obtain payment for services that we provide to you.
• Health care operations. We may use and disclose your PHI for internal administration and planning, and for activities that improve the quality and cost effectiveness of the care we deliver — for example, evaluating the quality and competence of our clinicians, resolving complaints, and fraud and abuse detection or compliance. We may also disclose PHI to your other health care providers for their treatment, payment, and certain health care operations purposes.

We may use or disclose your PHI to a family member, other relative, close personal friend, or any other person identified by you when you are present for, or otherwise available prior to, the disclosure, if we (1) obtain your agreement, (2) provide you with the opportunity to object and you do not object, or (3) reasonably infer that you do not object.

If you are not present, or the opportunity to agree or object cannot practicably be provided because of your incapacity or an emergency, we may exercise professional judgment to determine whether a disclosure is in your best interests, and would disclose only information directly relevant to that person’s involvement with your health care or payment for your health care. We may also disclose your PHI to notify, or assist in notifying, such persons of your location, general condition, or death.

We may disclose your PHI to report health information to public health authorities for preventing or controlling disease, injury, or disability; to report child abuse and neglect; to report information about products and services under the jurisdiction of the U.S. Food and Drug Administration; to alert a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease; and to report information to your employer as required under laws addressing work-related illnesses and injuries or workplace medical surveillance.

If we reasonably believe you are a victim of abuse, neglect, or domestic violence, we may disclose your PHI to a governmental authority, including a social service or protective services agency, authorized by law to receive such reports.

We may disclose your PHI to a health oversight agency that oversees the health care system and is responsible for ensuring compliance with the rules of government health programs, such as Medicare or Medicaid.

We may disclose your PHI in the course of a judicial or administrative proceeding in response to a legal order or other lawful process.

We may disclose your PHI to police or other law enforcement officials as required or permitted by law, or in compliance with a court order, grand jury subpoena, or administrative subpoena.

We may disclose your PHI to a coroner, medical examiner, or funeral director as authorized by law.

We may use or disclose your PHI without your consent or authorization if an Institutional Review Board or Privacy Board approves a waiver of authorization for the disclosure.

We may use or disclose your PHI to prevent or lessen a serious and imminent threat to a person’s or the public’s health or safety.

We may use and disclose your PHI to units of the government with special functions, such as the U.S. military or the U.S. Department of State, under certain circumstances.

We may disclose your PHI as authorized by, and to the extent necessary to comply with, state law relating to workers’ compensation or similar programs.

We may use and disclose your PHI when required to do so by any other law not already referred to in the categories above.

We must obtain your written authorization for uses and disclosures of PHI for marketing purposes and for disclosures that constitute the sale of PHI. Other uses and disclosures not described in this Notice will be made only with your written permission on an authorization form (“Your Authorization”). For instance, you would need to complete and sign an authorization form before we can send your PHI to a life insurance company or to an attorney representing another party in a lawsuit involving you.

Federal and state law require special privacy protections for certain highly confidential information about you (“Highly Confidential Information”). This may include the subset of your PHI that is about: mental health and developmental disabilities services; alcohol and drug abuse prevention, treatment, and referral; HIV/AIDS testing, diagnosis, or treatment; sexually transmitted diseases; genetic testing; child abuse and neglect; domestic abuse of an adult with a disability; or sexual assault. To disclose your Highly Confidential Information for a purpose other than those permitted by law, we must have Your Authorization.

You may withdraw (revoke) Your Authorization, or any written authorization regarding your Highly Confidential Information — except to the extent that we have acted in reliance upon it — by delivering a written statement to our Privacy Officer. A form of written revocation is available upon request.

If you would like more information about your privacy rights, are concerned that we have violated your privacy rights, or disagree with a decision we made about access to your PHI, contact our Compliance and Privacy Officer through our contact form. You may also file a written complaint with the Director, Office for Civil Rights of the U.S. Department of Health and Human Services. Upon request, our Privacy Officer will provide the correct address for the Director. We will not retaliate against you if you file a complaint with us or with the Director.

You have the right to request a restriction on the uses and disclosures of your PHI for treatment, payment, and health care operations purposes, and to individuals involved in your care or payment for your care. For example, you may request that we not disclose your PHI to a health plan for payment or health care operations purposes where that PHI pertains solely to an item or service you paid for out of pocket in full; unless otherwise required by law, we must comply with that request. For all other restriction requests, we are not required to agree, but will attempt to accommodate reasonable requests when appropriate, and will respond to your request in writing.

You may request, and we will accommodate, any reasonable written request to receive your PHI by alternative means of communication or at alternative locations.

You may request access to the medical record and billing records we maintain in order to inspect and request copies. Under limited circumstances, we may deny access to a portion of your records. If you request copies, we may charge a cost-based fee that includes labor for copying the PHI, supplies for creating a paper copy or electronic media, postage if you ask us to mail the copies, and — if you agree in advance — the cost of preparing an explanation or summary of the PHI.

You have the right to request that we amend PHI maintained in your medical record or billing records. We will comply with your request unless we believe the information is accurate and complete, or other special circumstances apply.

Upon request, you may obtain an accounting of certain disclosures of your PHI made during any period prior to the date of your request, provided that period does not exceed six years. If you request an accounting more than once in a twelve-month period, we may charge a reasonable fee for the additional accountings and will inform you of the fee in advance so you may withdraw or modify the request.

Upon request, you may obtain a copy of this Notice by email or in paper format. Submit your request through our contact form.

This Notice is effective on August 27, 2026.

We may change the terms of this Notice at any time. If we change this Notice, we may make the new terms effective for all PHI that we maintain, including information created or received before issuing the new notice. If we change this Notice, we will post the new notice on medsrxnow.com.