Refund & Cancellation Policy

Subscription services

Your membership in the subscription program begins once you have completed the intake form and paid for the first billing period. Subscription services include access to independent licensed clinicians, medication where a clinician determines it is appropriate, and online support. There is no guarantee of results or effectiveness of any treatment or care plan provided as part of the subscription services. This policy is incorporated into our Terms of Use.

When you are charged

Your payment is collected at intake so that your clinical review can begin immediately. No medication is shipped or billed separately until a clinician approves treatment and the prescription is filled by an independent licensed pharmacy. Subscription plans auto-renew until cancelled.

How to cancel

You may cancel at any time, for any reason. To cancel, contact patient support through our contact form or message us from your patient portal and request a cancellation.

To ensure a smooth process, we ask that cancellation requests be received at least 72 hours before your next billing date. If we do not receive notice within that window, your subscription will be charged in accordance with the then-current billing cycle and the cancellation will take effect on the following cycle. After cancellation, you continue to receive services through the end of the then-current billing cycle.

If you cancel within the first 72 hours of your subscription term and have not yet received any services, you will be issued a full refund.

Medication is non-returnable

Federal law generally prohibits the return of prescription medication to pharmacies for refund or reuse once it has been ordered for a patient. This ensures that all medication provided is handled and dispensed with the utmost care and compliance. Prescription medication therefore cannot be returned, reused, or refunded once it has shipped.

Damaged or incorrect items. Please inspect your medication immediately upon receipt. If it appears damaged or incorrect, contact us within 7 days of delivery. Damaged items may be replaced by the pharmacy upon receipt of evidence of damage, and incorrect items will be replaced by the pharmacy at no cost to you.

If your clinician determines you are no longer eligible

If your clinician determines that you are no longer eligible to continue treatment, your subscription will be cancelled and a refund may be issued for amounts paid for periods in which no medication was shipped to you. If you have questions about an eligibility-initiated cancellation, contact patient support.

Monthly plans

You may cancel a monthly plan at any time before your next billing date and you will not be charged again. Charges for a cycle already shipped are not refundable.

Prepaid 3, 6, and 12 month plans

Prepaid plans are discounted in exchange for the upfront commitment. Because the discount is earned by paying in advance, multi-month plans are not refundable if you quit early. You keep any remaining pre-paid months as stored credit toward future shipments, but there is no cash or card refund for unused months.

If a clinician declines your treatment before medication ships, the declined-patient refund rule above applies instead.

Coaching credits and assessments

Coaching message credits and completed assessments are digital services delivered immediately. Unused credits may be refunded within 14 days of purchase; credits already used are non-refundable.

How to request a refund

Email us from the address on your account or use our contact form with your name and order date. Please contact us before filing a card dispute — most issues are resolved the same day.

Important

MedsRX is not a pharmacy or a medical practice. Clinical decisions, including the decision not to prescribe, are made independently by licensed clinicians. See our Terms of Service.